Q1. Does the satin ribbon printer use ink to print?
A: No. The satin ribbon printer use foils to print. The colors of foil include gold, silver, red, black,white,blue, green and other colors.
Q2. Is the satin ribbon printer easy for operation? Besides English, do you support other languages?
A: The satin ribbon printer is connected and controlled by your PC, we provide free software supporting multiple languages,English instruction and learning videos.
Q3. Do you sell consumables?
A: Yes. We sell foils and ribbon.
Q4. What is foil?
A: Foil is used by printer to print text on satin ribbon. The color of the foil is color of the text. The color of the foil is golden, silver, black, white, red, blue, green and others. The foil is strict repeated tested by us. So as to keep it print clearly.
Q5. How to choose the width of the foil?
A: The foil must a little bit wider than the ribbon. the ribbon with the width of 30mm 50mm 80mm 100mm.
Q6. What kind of after-sales service can we provide?
A: After receiving the goods, we will send software and learning videos, we will arrange after-sales personnel to provide telephone operation services, video guidance services, and provide a better user experience.
Q7. How about the product quality?
A: Our products have passed more than 30 tests before they leave the factory, also to tested the front, side and back sides and passed the packaging test and drop test.
Q8. Are you a factory or a trading company?
A: We are a professional factory with R&D, design and production.
Q9. Could you OEM or ODM for product?
A: Yes.
Q10. What about the delivery time?
A: Samples within 1 days and bulk quantity within 3days -15days.
Q11. According to requirements, can you change software, hardware, physical design?
A: Yes.
Q12. What about MOQ of the satin ribbon?
A: MOQ: 1PC
Q13. What warranty and after-sale service do you offer?
A: Each satin ribbon printer will have one year (12 months) warranty. Printhead will be provided for a three-month warranty , if the issue caused by non-artificial damages.
Q14. Can you offer drive/SDK for the satin ribbon printer?
A: Yes.